Privacy Policy

Lasting Power of Attorney Assistance is based in Hitchin, Hertfordshire. We provide LPA form preparation assistance for individuals in England and Wales. We are the data controller for personal data collected through this website and our services.

We may collect the following personal data when you use our contact form, enquiry form or request a checklist:

• First and last name
• Email address
• Phone number
• Postcode
• Your enquiry details and message content
• Whether you have access to a printer
• Which LPA type you are enquiring about

We use the information you provide to respond to your enquiry, deliver our LPA assistance service, send you the requested checklist or guidance materials, and communicate with you about your LPA application.

We will only contact you for the purposes you have agreed to. We will not use your information for unsolicited marketing without your consent.

We process your data on the basis of your consent (when you tick the consent checkbox on our forms) and on the basis of our legitimate interest in responding to your enquiry and delivering the service you have requested.

We retain client data for a reasonable period to allow us to complete the service and address any queries. Enquiry data from people who do not proceed is typically deleted after 12 months. We will delete your data sooner if you request this.

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in delivering our service (such as email service providers), subject to appropriate data protection agreements. We may disclose data if required by law.

Our website may use standard analytics or contact tools. We aim to use privacy-respecting tools where possible. No sensitive personal data is shared with analytics providers.

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

This website may use cookies to improve functionality. We do not use advertising or tracking cookies. You can control cookie settings through your browser.

If you have any questions about how we handle your personal data, or to exercise your rights, please contact:

Lasting Power of Attorney Assistance
Hitchin, Hertfordshire
Email: info@lpaassistance.co.uk
Phone: 07464 872496

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.